Frequently Asked Questions
All flights other than Hawaiian Airlines: Pre-arranged pick up is at the far end of the baggage claim area. After exiting the baggage claim/arrivals area, turn right and walk to the end of the airport where our vans will be waiting for you.
Hawaiian Airlines flights: Pre-arranged pickup flights is at the far end of the Hawaiian Airlines baggage claim area. After exiting the baggage claim/arrivals area, turn right and walk to the circled area where our vans will be waiting for you in the parking lot
Shared Ride and Seat-In: Cancellations of HITS Shared Airport Shuttle are at no charge up to 2 hours prior to initials pick-up time. Any cancellation 2 hours or less before pick-up time will be charged the full rate for the ride. Cancellations made after ours by answering service will be accepted based on the time-stamp on the message.
Private Ride and Seat-In: Cancellations of HITS Private Airport Shuttle are at no charge up to 24 hours prior to initials pick-up time. Any cancellation 24 hours or less before pick-up time will be charged the full rate for the ride. Cancellations made after ours by answering service will be accepted based on the time-stamp on the message.
For flight issues at HNL, please inform us as soon as possible. We track all airplane times in Honolulu by flight number, and try to be as accommodating as possible. If you change or take a different flight, please let us know so we can have a driver ready at the airport.
Cancellations must be received at least 2 hours prior to a reservation time to qualify for a refund. Please either contact us at (808)260-8950, or , contact us via email at airport@hitsoahu.com
